Terms and Conditions
PREAMBLE
This document outlines the general contract conditions and rules governing relationships:
- between Salento Prime Srl and property owners/possessors;
- between Salento Prime Srl and tenants-tourists;
- between tenants-tourists and respective property owners/possessors.
Salento Prime Srl è un’azienda di gestione immobiliare per conto terzi che opera con lo scopo di promozione turistica per le locazioni di immobili che i mandanti (proprietari o possessori) intendono proporre ai clienti (turisti-conduttori-ospiti).
Salento Prime Srl is authorized by the principals to provide the following services:
- advertise properties on its own websites, vacation platforms, and other relevant communication channels;
- accept property bookings on behalf of and in the interest of the principals;
- collect deposits/balances on rental fees as agreed upon by Property Managers;
- manage guest-related operations (upon delegation/authorization from the principals), including key delivery, balance and security deposit collection, key return, and damage assessment.
Rental agreements are established exclusively between the property owner/possessor and the client (tenant-tourist-guest). As a result, Salento Prime Srl remains uninvolved in the rental agreement itself.
By booking through Salento Prime Srl, the client (tenant-tourist-guest) acknowledges and accepts the following general rental conditions explicitly and unequivocally:
General Rental Conditions
a) A booking is confirmed upon receipt of the deposit via bank transfer.
b) The client agrees to use the property exclusively for temporary residential purposes and solely for tourism.
c) The client must provide a complete list of all occupants with full personal details at the start of the stay. The number of occupants cannot exceed the number of beds specified in the property description unless explicitly agreed upon with the Property Manager.
d) The client may cancel the booking by certified email up to 30 days before the arrival date. In such cases, the deposit paid will not be refunded. Cancellations made less than 30 days before arrival will result in the client being liable to pay Salento Prime Srl the full agreed rental amount.
e) Rental agreements are exclusively between the property owner/possessor and the client, leaving Salento Prime Srl uninvolved.
f) Upon arrival, the client must present valid identification for all group members and pay any remaining balance (if due). Payments can be made in cash, credit card, or bank-issued circular checks, but not personal or postal checks.
g) Upon receiving the keys, the client assumes responsibility for the property, furnishings, and inventory provided by the owner or representative.
h) Ordinary and extraordinary maintenance is the responsibility of the owner or their delegated company. Clients must not interfere with property systems (water, electricity, pool, irrigation, etc.) and must contact Salento Prime Srl for assistance.
i) The owner or their representative reserves the right to access the property, with prior agreement with the client, to perform maintenance.
l) Clients must pay a security deposit as specified in the property description to cover potential damages. If damages exceed the deposit, the client must compensate for the additional amount. The deposit is non-interest-bearing and will be refunded at the end of the stay if no damages occur.
m) Properties are delivered clean and orderly. Clients must leave the property in the same condition. Failure to clean the kitchen, fridge, or remove trash (or failure to comply with waste separation rules) may result in a deduction (minimum €50) from the security deposit as compensation.
n) Le utenze non incluse nel canone saranno calcolate e saldate al termine del soggiorno.
o) If the owner is unable to guarantee the booked rental, Salento Prime Srl will relocate the client to an equivalent or superior property, subject to client approval. In case of disagreement, the client will be refunded via bank transfer.
p) Any disputes will be subject to the exclusive jurisdiction of the Court of Lecce.
Intellectual Property
All photos and images on our website are the exclusive intellectual property of Salento Prime Srl and are protected by copyright laws. Unauthorized use is prohibited and subject to legal action.
To request permission to use images, contact Salento Prime Srl via the contact information provided on the website. Salento Prime Srl tramite i recapiti indicati sul sito.